Delivery & Returns

Delivery & Returns Policy

 

This document outlines the delivery and returns policies of:

 

Honeypotts

Honeypotts House

46 Regency Court

Rushden

Northamptonshire

NN10 6EY

t: 07791 650796

e: info@honeypotts.co.uk

 

Delivery

 

Honeypotts has a range of delivery options available. When you have chosen the products you want to buy, the full delivery options and costs will be displayed. The contents of your order and factors such as product availability, weight and delivery postcode will determine what shipping options will be offered.

 

We will endeavour to despatch and deliver all orders as quickly as possible and within the outlined timescale at time of purchase. We cannot be held responsible for any unforeseen issues or delays caused by any delivery partner or third party.

 

If you have any queries about the delivery of your products or if it has not arrived, please contact us on 07791 650796 or info@honeypotts.co.uk

 

Returns

 

Customer satisfaction is our priority, if you have any problem with your purchase, please see the below guidelines:

 

Queries on goods/orders/delivery must be lodged within 10 days from placing your order.

 

All items must be returned in unused, original condition with all original packaging and labelling. We will not accept returns on opened, used items or perishable, personalised/made-to-order products, unless the item is found to be faulty.

 

If you are returning the item due to an error made by us, we will refund the costs incurred to return the item to us, or we will send a replacement of the correct product.

 

We cannot be held responsible for any losses caused as a result of any postal, courier or third party services used when returning an item. We advise you use a recorded-delivery service for your protection.

 

Please include a copy of the order/invoice number, details of the return reason, your name, address and telephone details, so that we can process your refund as quickly as possible and can contact you if necessary.

 

Please send all returns to:

 

Attention: Goods Inwards

Honeypotts

Honeypotts House

46 Regency Court

Rushden

Northamptonshire

NN10 6EY

 

If you have any questions about the delivery, return or exchange of goods, please contact us on 07791 650796 or by email on info@honeypotts.co.uk and we will be more than happy to help.